12/11/04
Dear customers,
There has been a severe damage caused by international hackers who attacked
elluscientwebhosting.com main servers.
ZoneServ servers are currently being reinstalled and recovered.
All data on host1, host2, host3 and host4 was deleted by criminal internet hackers.
* If your account is on host5 please backup your accounts.
We at ZoneServ have the IP information of the hackers and we know they belong
to a competitor who tries to build his business upon damaging others.
Fortunately some of our servers were not damaged and will continue to supply
our good and reliable service.
Nevertheless, we intend to take immediate measures to make sure that all servers
are fixed within the day.
We at ZoneServ are deeply sorry for the loss of information/data caused by these
criminals.
According to ZoneServ TOS (terms of service), it is the customer's responsibility
for their data, website content and their data backups.
Here are the steps all of our reseller customers should take:
1) Cancel
your current Paypal subscription.
2) Send
an email with the
following information:
a.
Last payment transaction number and date.
b.
Your Paypal address.
c.
Are you renewing your account?: Yes/ no.
*
ZoneServ will refund each customer the remaining balance of his payment.
3) Customers
who will renew their account will receive a special offer.
We have currently finished installing; Fantastico deluxe and XController on the server.
Also, as a bonus we have decided to install all
of our customers: RVSkin.
RVSkin installation was successfully
finished; I hope you all enjoy it.
Have a great week,
Gil - elluscientwebhosting.com.