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1.
General Questions
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- 2.
Web
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- 3.
Mail
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- 4.
Domain Name
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- 5.
FTP
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- 6.
Troubleshooting
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1.
General Questions
- 1.1.
What is the difference between Unix accounts and Windows
accounts?
- Unix
provides secure and reliable environment perfect for most
of the hosting needs, but sometimes you want to take advantage
of some Windows applications such as MS Access, ASP scripting.
For that you might want to use NT.
- 1.2.
How do I change my billing information?
- Go
to
Billing->Billing Info menu, and click the
Change Billing Info button.
- 1.3.
How do I change my contact information?
- Go
to
Acct. Preferences->Contact Info and edit
your contact information.
- 1.4.
I forgot my Miva password, what should I do?
- There
is no way to retrieve this password, you will have to re-install
Miva.
Warning: All the data in the Miva will be lost,
including Products, Orders and other settings.
- 1.5.
Can I accept credit card on my site? Will it be secure?
- Yes,
H-Sphere supports secure transaction protocol, such as SSL.
- 1.6.
What is SSL?
- The
SSL security protocol provides data encryption, server authentication,
message integrity, and optional client authentication for
a TCP/IP connection. Because SSL is built into all major
browsers and web servers, simply installing a digital certificate
turns on their SSL capabilities.
- 1.7.
I lost my password, what should I do?
- Go
to the control panel site. Click on the link "forgot your
password" right under the login box, and follow the instructions.
- 1.8.
What happens if I exceed my data transfer limit?
- Any
data transfer in excess of plan threshold will be charged
at the end of the billing period.
- 1.9.
Can I purchase additional disk space?
- Additional
disk space can be purchased through H-Sphere.
- 1.10.
What happens if I purchase additional products in the middle
of the month?
- Any
additional resource purchases will be pro-rated accordingly.
The charge will be calculated based on the date when the
resource was purchase to the end of the billing cycle.
- 1.11.
How do I open my SiteStudio?
- You
need to log into your control panel first, then click the
SiteStudio icon.
2.
Web
- 2.1.
How do I disable directory listings?
- To
disable directory listing (directory Indexes):
- Log
into your control panel.
- Click
the Web Options link.
- In
the Settings field select Disabled for
the Indexes setting.
- Click
Submit.
- Click
the Apply link to restart Apache with the new
settings.
3.
Mail
- 3.1.
I have difficulties in retrieving mail using Netscape. I
can't log into my mail account because the account user
name now takes the form of the full e-mail address.
- Write
mail server login name in the Netscape preferences with
the % character instead of the @ sign, e.g. login: username%domain.com
- 3.2.
How do I pop in to pick up my virtual domain email?
- Virtual
domain users need to use the following format for thier
user name when popping in:
user%virtual_domain_name
Eudora might require the following syntax:
user%virtual_domain_name@pophost
Microsoft clients may take the following syntax:
user@virtual_domain
If you don't include the %virtual_domain_name, vpopmail
will assume it is either a /etc/passwd user or a vpop user
in ~vpopmail/users or configured with "default domain".
- 3.3.
I can't send mail with Outlook Express. I get a rcpthosts
error.
- Before
you can send email using your smtp server you need to set
up outlook express to download email from the same mail
server using POP3. When the POP3 box is checked, you can
send emails within the next 15-30 minutes.
- 3.4.
How do I get FormMail working?
- It's
a perl script. You need to add .pl as extention for CGI.
You can find it on the web options page.
4.
Domain Name
- 4.1.
What is a domain name?
- Domain
names are the familiar, easy to remember names for computers
on the Internet (such as internic.net). They correspond
to a series of numbers (called Internet Protocol numbers)
that serve as routing addresses on the Internet. Domain
names are used generally as a convenient way of locating
information and reaching others on the Internet.
- 4.2.
What does "register a domain name" mean?
- The
Internet domain name system (DNS) consists of a directory,
organized hierarchically, of all the domain names and their
corresponding computers registered to particular companies
and persons using the Internet. When you register a domain
name, it will be associated with the computer on the Internet
you designate during the period the registration is in effect.
- 4.3.
How can I get a domain name in .com, .net or .org?
- H-Sphere
provides an easy way to register .com, .net or .org domains.
- 4.4.
What is involved in registering a domain name in .com, .net
or .org?
- To
register a domain name, you will be asked to provide the
registrar you select with the various contact and technical
information that makes up the registration. H-Sphere will
guide you through the process, and will make it extremely
easy. H-Sphere will automatically contact the registrar,
who will then keep records of the contact information and
submit the technical information to a central directory
known as the "registry." This registry provides other computers
on the Internet the information necessary to send you e-mail
or to find your web site. You will also be required to enter
a registration contract with the registrar, which sets forth
the terms under which your registration is accepted and
will be maintained.
- 4.5.
Will my name and contact information be publicly available?
- Yes.
Information about who is responsible for domain names is
publicly available to allow rapid resolution of technical
problems and to permit enforcement of consumer protection,
trademark, and other laws. The registrar will make this
information available to the public on a "Whois" site.
- 4.6.
How long does a domain name registration last? Can it be
renewed?
- H-Sphere
provides you with the ability to register and renew the
domain registrations in one-year increments, with a total
registration period limit of ten years.
- 4.7.
How much does a domain name registration name cost?
- The
prices vary depending on the plan you select.
- 4.8.
How long does it take to register or transfer a domain name?
- It
will take you just a few minutes to register a domain, but
it might not be available on the Internet for up to 48 hours.
This is due to the fact that Internet DNS databases are
updated only once a day, causing the delay.
- 4.9.
Someone else has registered by company's name as a .com
domain name. What is the process for resolving my complaint?
- All
ICANN-accredited registrars follow a uniform dispute resolution
policy. Under that policy, disputes over entitlement to
a domain-name registration are ordinarily resolved by court
litigation between the parties claiming rights to the registration.
Once the court rules who is entitled to the registration,
the registrar will implement that ruling. In disputes arising
from registrations allegedly made abusively (such as "cybersquatting"
and cyberpiracy"), the uniform policy provides an expedited
administrative procedure to allow the dispute to be resolved
without the cost and delays often encountered in court litigation.
In these cases, you can invoke the administrative procedure
by filing a complaint with one of the dispute-resolution
service providers listed at http://www.icann.org/udrp/approved-providers.htm.
For more details on the uniform dispute resolution policy,
see http://www.icann.org/udrp/udrp.htm.
- 4.10.
What are the rules for registration of .net and .org names?
- They
are the same as for .com. Traditionally, however, names
in .net have been used by organizations involved in Internet
infrastructure activities and .org is frequently used by
not-for-profit organizations.
- 4.11.
Are .com, .net, and .org domain names available for registration
on a global basis?
- Yes.
The .com, .net, and .org domains are available for registration
by Internet users across the globe. ICANN-accredited domain
name registrars are also located in various countries around
the world. To view the InterNIC list of domain name registrars
by country, click here.
- 4.12.
I've seen domain names ending with two-letter combinations,
like .uk. What are the rules for registering in these domains?
- Two
letter domains, such as .uk, .de and .jp (for example),
are called country code top level domains (ccTLDs) and correspond
to a country, territory, or other geographic location. The
rules and policies for registering domain names in the ccTLDs
vary significantly and some are reserved for use by citizens
of the corresponding country. You should check with the
registrar offering ccTLD registration services regarding
the specific terms and conditions for registration. H-Sphere
supports hosting of such domains.
- 4.13.
What is a stopgap domain?
- A
stopgap domain allows to create hosting if you don`t have
any domain name. If you register with a stopgap domain,
you will get a domain name like "loginname.u1.your-base-domain".
You can create your own web-site and access it with either
the IP (if the IP is dedicated) or the above domain name.
This kind of domain doesn`t have any registration records
in the DNS.
5.
FTP
- 5.1.
Anonymous FTP users don't see the content of my directory.
- Anonymous
FTP users can't enter your root directory. They can enter
only the directory you dedicated for anonymous ftp users.
- 5.2.
How come my virtual FTP users can browse my root directory?
- Your
virtual FTP users can have access to more than one virtual
FTP directory, so you need to allow them to enter the root
dir. You can use FTP subaccounts to restrict their access
to only one directory.
6.
Troubleshooting
- 6.1.
When I'm trying to connect to my account using FTP, the
system doesn't respond for some time and then logs out with
an error.
- Use
FTP active mode (disable passive). It is in your computer's
FTP configuration.
- 6.2.
I am getting errors with FrontPage.
- Try
switching it off and back on.
- 6.3.
My webalizer doesn't work. What's the problem?
- One
possible reason can be that you are approaching your disk
quota. Webalizer needs at least 2 MB unused disk space to
function properly.
- 6.4.
The online file browser shows the zips as compressed files
and offers to decompress them, but fails to do it.
- WebShell
can decompress only those files that are located inside
the /usr/local/bin directory. If it's not there, just create
a link.
- 6.5.
I get "Failed to add new resource over the hard credit"
message when I'm trying to create a new resource.
- This
means you have reached your Credit Limit. For example, you've
used all your money on your balance if you pay by check,
or your credit card expired/was broken and failed to be
charged. In this case you'll still be able to run your hosting
account (with recurrent and extra usage payment accrued),
but you won't be able to create any new resource (neither
paid nor free).
- 6.6.
ASP is not working, however the button next to this resource
on the Domain Web Service page is set to ON.
- Check
if the *.asp files are not included into SSI section. It's
a common mistake. If you set the *.asp files to be lauched
via SSI library, set ASP to OFF, delete the *.asp extension
from SSI list and then set ASP to ON again.
- 6.7.
My SiteStudio doesn't work correctly.
- Please
contact support@elluscient.com
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